English for Tourism – Hotel Reception

The hotel industry is one of the biggest in the world, employing tens of millions of people globally. This online course will teach you the essential English language skills required to work at a hotel, starting from how to answer general hotel inquiries to outlining a hotel’s check-in and check-out procedures.

Hotel check-ins and check-outs are extremely important responsibilities for hotel receptionists, as they are the guests’ first and last interaction with hotel staff. This online English course first teaches the steps involved in checking a guest into a hotel. You will learn how to greet guests, make confirmations, and ask for personal identification and payment. You will also learn how to provide room keys, room numbers, give room directions and how to offer help with the bags.

Furthermore, you will learn about the steps involved in checking a guest out of a hotel. You will be learning how to make the proper greetings, take the room number, and check customer’s satisfaction. You will then learn how to properly present the bill, ask the guest to sign it, and identify the payment type. The course will also teach you how to bid the guest farewell. Very importantly, you will learn how to resolve complaints that guests make about the hotel staff and the service.

English is the main language of international communication and is essential for people working in the tourism and hotel industry. Upon the completion of this online course, you will learn the English vocabulary necessary for working at a hotel reception or front desk. Enroll in this online course today and improve your knowledge of English for hotel receptionists and front desk workers.

What You Will Learn In This English Course

  • Effectively provide potential hotel guests with information during enquiries
  • Make a hotel reservation for guests utilizing the correct English vocabulary and terminology
  • Check guests in and out of hotels in the correct sequence
  • Use the correct English language phrases for check-in and check-out
  • Examine customer complaints with helpful and non-offensive English language phrases
Learning Outcomes Enquiries Reservations Check-in and Check-out Complaints Summary Course Assessment